FAQS
Ordering & Shipping
Q: How do I track my order?
A: Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order through our carrier's website.
Q: Do you ship internationally?
A: Yes, we do ship internationally. Please be aware that shipping times and fees may vary depending on your location.
Q: Can I change or cancel my order after it's been placed?
A: Orders can only be changed or cancelled within 1 hour of placing them. Please contact us immediately if you need to make any changes.
Products
Q: Where can I find sizing information?
A: Sizing information can be found on each product page. We provide a detailed sizing chart to help you choose the best fit for you.
Q: What should I do if the item I'm interested in is out of stock?
A: If an item is out of stock, you can sign up for restock notifications on the product page. We will email you as soon as the item is available again.
Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return policy for items that are in their original condition. Please refer to our Return Policy page for detailed information.
Q: How will I receive my refund?
A: Refunds are issued as store credit, which will be applied to your account within a certain amount of days after your return is processed.
Payment & Security
Q: What payment methods do you accept?
A: We accept various payment methods including major credit cards, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, your security is our top priority. Our website is encrypted with SSL technology, and we do not store any of your payment information on our servers.
General
Q: How can I contact customer service?
A: You can reach our customer service team by email at info@theteeplugllc.com or by phone at (909) 402-4066. We're available to answer your questions Monday - Friday 10 AM–8 PM, Saturday 10 AM–10 PM, and Sunday 11 AM–6 PM.
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. Gift cards are delivered by email with instructions on how to redeem them at checkout.
Q: How can I leave feedback about a product?
A: We love hearing from our customers. You can leave product reviews on the respective product page or contact us directly with your feedback.